Darling Necklace - Snow

DOMESTIC SHIPPING - UK

Please allow between 1-3 business days for order processing (72h), this is because we are a small business so during busy periods we may take a little longer than a day to ship out your order.

Orders are not shipped on weekends or local public holidays, this includes bank holidays in December, therefore please allow extra time for these timeframes.

INTERNATIONAL SHIPPING

Please allow between 1-3 business days for order processing. Once your order has been processed it will be shipped within 48 hours. Orders are not shipped on weekends or local public holidays. We offer global shipping to all destinations.

All international orders are shipped via International Economy Service, unless a Tracked Service or Express Shipping is selected. For your own peace of mind and faster receipt, we would advise selecting the tracked or express shipping option.

DELAYS

We endeavour to deliver orders within stated timeframes, however, occasionally there may be unexpected delays during transit with the carriers and your local customs authority that are beyond our control, but we will always try to resolve for you.

Please be aware that your parcel could also be held at customs in your country for inspection, which can cause delays but unfortunately, this is out of our and the carriers' control and we would advise to also contact customs to check if this might be the case.

Please be advised that during bank holidays, especially during the holiday season (November-January) domestic and international carriers are processing a high volume of orders, therefore delays are normal and expected, so allow more time for your parcels to arrive during this time. Shipping charges in these situations will not be refunded due delays being common during the holiday season.

SHIPPING SERVICES SUMMARY

United Kingdom (Domestic)

Standard Tracked UK Shipping

1-2 working days £2.99

Europe

International Economy 5-12 working days £4.99
International Tracked 5-10 working days £11.50

International Express 3-7 working days £14.99

North America

International Economy 7-14 working days £4.99
International Tracked 5-10 working days £11.50

International Express 5-7 working days £14.99

Asia

International Economy 10-20 working days £4.99
International Tracked 7-15 working days £11.50

International Express 5-12 working days £14.99

Rest of World

International Economy 10-20 working days £4.99
International Tracked 7-15 working days £9.50

International Express 5-12 working days £14.99
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RETURNS
We accept most returns (see exceptions below) within 14 days of receiving your order, however the items must be unworn and unwashed. We're sorry, but we are unable to offer free returns just yet as we are a small business, therefore returns must be made at your own cost via tracked shipping only.

Once returned please always keep your tracking number for your returned parcel as proof of return. Refunds are processed within 14 days of you making the return however we do process refunds as speedily as possible once we get the product back to us.

To apply for a return, please email us at contact@ynezproject.com or fill out our contact form here.

Once the return is received back to us, you’ll be automatically refunded to your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund back to you, this usually takes 3-5 business days.

EXCHANGES
We do not offer exchanges as part of our company policy.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, we do have to be notified of any issues within a reasonable time of you receiving your order.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as special orders or personalised items such as engraved pieces. We also do not accept returns for pre-orders. Please get in touch if you have questions or concerns about your item.

Please make sure you read earring descriptions carefully as we do not accept returns & all sales are final for all earrings due to hygienic reasons. For special enquiries or any issues with earrings, email us at contact@ynezproject.com or fill out our contact form here.