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PAYMENTS
Payments for products purchased on ynezproject.com are accepted through all payment methods displayed at the checkout.
Please note the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

PRE-ORDERS
Please note that in-stock items ordered with pre-order items are subject to stock availability and will ship when the pre-order item is available, meaning your stocked items will not be shipped until the pre-ordered items become available as it will be shipped all together in one.
Pre-order shipping dates may vary subject to delays.

CUSTOMS FEES / LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur for orders outside of the UK, depending on your region and local customs duties. These charges are at the customers own expense & the customer is responsible to research their local customs fees and threshold, as we do not cover those charges.

SERVICE DELAYS
Ynez Project is not responsible for unexpected shipping delays caused by external circumstances which may delay the delivery of your order (clearance delays, customs and tax are unfortunately out of our control).
Ynez Project is not responsible for lost, stolen or missing packages - please contact the courier company with your tracking/waybill number for these enquiries.

ORDER CANCELLATIONS
Please note that orders can only be cancelled within a short timeframe, to cancel please e-mail contact@ynezproject.com.
If your order has been processed and shipped out, your order can no longer be cancelled.